Shipping policy

Toy World provides shipping to most pin codes in India.

Orders placed before 11.30 am are dispatched/shipped on the same day, and the rest within the next working day except for Sundays and holidays.

The shipping and handling charges can be modified by Toy World at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

ESTIMATED DELIVERY TIME

Delivery across India will be completed within 3 to 8 days.

Pune - Same or next day.

Items weighing over 2 kilos or high volume may take a couple of days longer to reach.

The delivery date provided in the order confirmation email are tentative. It may change once the order is shipped. During the monsoons, please expect a delay in delivery.

Toy World tries to provide the best customer experience possible by delivering the products as per the Estimated Delivery Date communicated as above. However, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Toy World is not liable and would request its users to cooperate as Toy World continuously tries to nought such instances. 

DAMAGE IN TRANSIT / LOST IN TRANSIT 
While we ship all parcels through trusted private courier partners to ensure careful handling, any damage or lost in transit is beyond our control and is not covered. We appreciate your understanding. Packaging photos and videos can be shared upon request at the time of placing your order.

EXPRESS SHIPPING
Please email us at toyworldpurchases@hotmail.com in case you need express shipping. We provide express shipping to a few pin codes across India at a nominal charge (based on PIN code).

For any special occasions such as birthdays, festive events, etc - Please inform us over email or WhatsApp so that we can arrange delivery accordingly.

HIDDEN CHARGES (SALES TAX, OCTROI, ETC)
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

TRACKING PACKAGES
We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package multiple times before it is returned back to our warehouse. Please provide your correct mobile number in the delivery address as it will help in making a faster delivery.

REVERSE SHIPPING
We charge a nominal fee of INR 100 for all orders that will require Reverse Shipping.

CHANGE IN DELIVERY DETAILS
Any change in delivery details after the order is shipped is not possible.

RESHIPPING OF UNACCEPTED ORDERS
In case you do not accept any prepaid order that has been shipped, and request for a second shipping, Toy World will charge a delivery charge of the original amount as well as a nominal processing fee of INR 150 per order.